Shipping Policy

1. Shipping Destinations

LumiEase currently ships to Europe. If you are unsure whether we deliver to your location, feel free to contact us at info@lumiease.com.

2. Shipping Costs (FREE)

We provide FREE shipping to all countries in the World.

3. Order Processing Times

Once your order is placed, please allow 9-12 business days for processing before it is shipped. We aim to process and dispatch all orders as quickly as possible, but during busy periods (e.g., holidays, promotions), processing times may be slightly longer.

  • Standard Processing Time: 9-12 business days.

4. Shipping Methods and Delivery Times

LumiEase offers the following shipping methods:

  • Standard FREE Shipping: Delivery within 9 to 12 business days.

Please note that delivery times are estimates and may vary depending on external factors, such as weather, carrier delays, or customs clearance in the case of international orders.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status and location of your package. Please allow up to 48 hours for tracking information to be updated.

6. Customs, Duties, and Taxes (for International Orders)

For international orders, customs fees, import duties, and taxes may apply. These charges are not included in our product or shipping costs and are the buyer’s responsibility. We recommend contacting your local customs office for more information about potential charges in your country.

7. Lost or Delayed Shipments

LumiEase is not responsible for packages lost or delayed due to incorrect shipping addresses, customs delays, or carrier-related issues. If your package has not arrived within the estimated delivery time, please contact us at info@lumiease.com, and we will assist you in tracking or resolving the issue.

8. Returns and Exchanges

If you are not satisfied with your purchase, please refer to our Return Policy for information on returns and exchanges. Return shipping costs are the responsibility of the buyer unless the item is defective or there was an error on our part.

9. Contact Us

If you have any questions or concerns regarding shipping, please contact us at info@lumiease.com. We are here to help!